Our Mystery Shopping Investigation Service in Kolkata
Arya Sinha offers a comprehensive suite of mystery shopping investigation services that include:
Customer and employee survey programs
Our mystery shopper experts develop and use survey forms to collect valuable information from
customers and employees. We assess the collected data to deliver valuable insights that help
detect improvement areas and understand customer/employee preferences.
Loss-prevention and security auditing
Arya Sinha is one of the most trusted secret shopper companies regarding security. Our mystery
shoppers examine the gap in your security systems and implement loss-prevention techniques
to mitigate risks and safeguard assets.
Market research and investigation
Our mystery shopping agency conducts extensive investigation and research to deliver reports
comprising competitor analysis, industry trends, and market dynamics. We help you leverage
the latest insights to make informed decisions for your business.
On-site mystery shopping
Arya Sinha provides mystery shopping investigation professionals who discreetly visit your
premises. They act as regular customers to assess protocol compliance, service quality, and
overall experience. We identify issues and suggest ways to drive business performance and
revenue growth.
Strategic consultation
Our mystery shopping investigation team provides strategic consultation services. We provide
recommendations based on gathered information to help you create effective strategies that
improve customer experience and business operations.
Telephonic evaluations
Our mystery shopper services also include telephonic evaluations. We help you assess your
employees’ customer service skills and professionalism over simulated phone calls. Based on
the gathered data, we provide concrete reports for informed decision-making.
Why choose our Mystery Shopping Agency?
Arya Sinha is one of the most reliable mystery shopping companies since we offer the following:
● Access to Kolkata’s best mystery shopping investigators
● Affordable mystery shopping investigation packages
● Complete anonymity and confidentiality
● Cutting-edge technology-based insights and reports
● 24/7 assistance and support
FAQs on Mystery Shopping Investigation
What is the mystery shopper investigation?
Mystery shopper investigation refers to the research method used to examine and evaluate a
business’s service quality and standard compliance. In this investigation process, an
investigator disguises themself as a client or customer and interacts with the business staff to
understand and assess the quality of service they provide and whether they adhere to protocols
and standards.
What is mystery shopper also known as?
A mystery shopper is also known as a mystery consumer, mystery researcher, secret auditor,
and secret shopper.
Why is mystery shopping important?
Mystery shopping investigation helps you:
- Identify potential loopholes in services and compliance
- Take the necessary steps to improve them
- Enhance customer experience and sales
How much does hiring a mystery shopper from Arya Sinha cost?
The cost to hire a mystery shopper from Arya Sinha depends on several factors. Some of these
include case complexity, investigator’s experience, resource requirements, and time. Based on
the above factors, we create a personalized quote for every case. You may contact us and get a
valuation for your project.